Frequently Asked Questions

Everything you need to know about your Lace Lab experience.

How do I know which lace length to choose for my sneakers?

We recommend measuring your current laces from tip to tip for the most accurate fit. Generally, 45" works for low-tops, 54" for mid-tops, and 63" for high-top sneakers.

When will my order ship?

Orders are typically processed within 1-2 business days. Once shipped, you will receive a tracking number via email to monitor your delivery status.

Do you offer international shipping?

Yes, we ship our premium laces and accessories worldwide. Shipping costs and delivery times vary by country and are calculated at checkout.

What is your return policy?

We accept returns on unused, unopened products within 30 days of purchase. Please ensure the original packaging is intact to qualify for a full refund.

Are your laces sold in pairs or individually?

All laces are sold in pairs (two individual laces) unless otherwise specified in the product description.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.